Return and Exchange Policy

At The Jacket Culture, we take pride in our craftsmanship. However, if your order isn’t quite right, we want to make the return or exchange process as seamless as possible.

1. Return Window (Eligibility)

• Return Eligibility: We accept returns for defective and non-defective products.
• Return Period: You have 14 days from the date of delivery to request a return or exchange.
• Product Condition: Items must be new, unused, unworn, unwashed, and in their original condition, with all tags and original packaging intact. Items must show no signs of wear, damage, or unauthorized alterations.
• Important: Items that do not meet the stated condition requirements may not be eligible for a return or refund.
• Currency: All refunds are processed in USD. The amount credited to your account may vary slightly due to exchange rates or payment-provider policies if your account is maintained in another currency.

2. Return Shipping & Return Label

• Restocking Fee: No restocking fee is charged for eligible returns or exchanges.
• Return Label: For standard non-defective or preference-based returns and exchanges, the customer is responsible for arranging and covering the return shipping cost.
• Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, The Jacket Culture will provide or cover the applicable return shipping label at no additional cost to you.
• Authorization Requirement: Customers must obtain prior written authorization from our support team before sending any item back. Unauthorized returns may not be accepted or processed.

3. How to Start a Return

• Contact Us: Email our support team at support@thejacketculture.com within 14 days of delivery. Please include your Order Number and reason for return or exchange.
• Get Return Authorization: Once your request is reviewed and approved, our support team will provide the return authorization, return address, and applicable shipping instructions.
• Pack & Ship: Securely pack the item in its original packaging and use a trackable shipping service when returning the product. Keep your tracking information until your return has been received and processed.

4. Refunds & Processing Time

• Inspection: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
• Refund Method: Approved refunds are issued to the original method of payment.
• Refund Processing: Approved refunds will be processed after the returned item has been received and successfully inspected.
• Banking Time: Please allow 5–14 banking days for the refunded amount to appear in your account after the refund has been processed, depending on your bank or payment provider.

Please note that the time required for a refund to appear in your account is determined by your bank or payment provider and may be outside our direct control.

5. Exchanges

• Exchange Policy: We accept exchanges within 14 days of delivery, subject to product availability and eligibility requirements.
• Size or Style Exchange: Customers may request an exchange for an available size or eligible style.
• Return Shipping: For standard size or style exchanges that are not caused by an error on our part, the customer is responsible for the applicable return shipping costs.
• If the requested replacement size or style is unavailable, we may issue a refund for the eligible returned item instead.

6. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs showing the issue.
• After reviewing the information, we will arrange an appropriate resolution, which may include a replacement or full refund.
• For verified defective, damaged, or incorrect items, The Jacket Culture will cover the applicable return shipping costs.

Need Assistance?

Our dedicated support team is here to help.

• Brand: The Jacket Culture
• Company Operator: ARMANDO FUENTE2 LLC
• Email: support@thejacketculture.com
• Contact No: +17324065919
• Registered Office Address: 6131 Orangethorpe Ave, Buena Park, CA 90620, United States
• Business Hours: Monday to Friday (9 AM – 5 PM PT)