Payment Policy

Last Updated: September 12, 2026

At The Jacket Culture, we aim to provide a secure and convenient checkout experience. Payments are processed using secure payment providers and industry-standard security measures.

1. Accepted Payment Methods

The payment methods available to you will be displayed at checkout.

Depending on your location and checkout configuration, available methods may include:

• Visa
• Mastercard
• American Express
• Other secure payment methods displayed at checkout

Payment methods may vary by country, currency, device, or other checkout conditions.

2. Payment Security

• Payments are processed through secure payment processors using appropriate security measures, including encryption.
• The Jacket Culture does not normally store or have access to your complete payment card number or security code. Sensitive payment information is handled by the relevant payment service provider.

3. Payment Authorization

• Your order is subject to successful payment authorization.
• If your payment is declined, please check your payment details or contact your bank or card issuer.
• We are not responsible for a payment being declined by your bank, card issuer, or payment provider.

4. Order Confirmation

• After a successful transaction, we will send an Order Confirmation Email containing your order number and purchase details.
• If you do not receive your confirmation email, please check your spam or junk folder and contact us if necessary.

5. Currency and Pricing

• Prices are displayed in the currency applicable to your selected shipping location or region.

• For customers in both the United States and United Kingdom, all product prices will be consistently displayed in USD ($) throughout the website, including product pages and checkout. Customers will be charged in USD ($) for their purchases.

• The currency displayed at checkout is the currency in which the order will normally be charged.
• Any applicable taxes and shipping charges will be shown at checkout before payment is completed.

6. Fraud Prevention

• For customer and business protection, we may carry out reasonable fraud-prevention and payment verification checks.
• We may delay, decline, or cancel an order where there are reasonable grounds to believe that a transaction is unauthorized, fraudulent, or otherwise unlawful.
• Where an order is cancelled after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.

7. Duplicate or Incorrect Charges

• If you believe that you have been charged more than once or that there is an incorrect charge, please contact us as soon as possible.
• We will investigate the issue and, where an error is confirmed, take appropriate steps to correct it.

8. Payment Support

For payment, billing, or checkout questions:

Brand Name: The Jacket Culture

Operated by: TONIC ARCHITECTURE LTD

Company Number: 08013164

Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom

Email: support@thejacketculture.com

Phone: +44 117 980 3515

Support Hours: Monday–Friday, 8:30 AM–5:30 PM UK Time