FAQs
How long does it take to dispatch my order?
All orders are processed and dispatched within 1–3 business days (Monday to Friday), after payment is confirmed.
What shipping options are available and how long do they take?
We ship to the United Kingdom and the United States. Standard Shipping takes 6–13 business days. Standard shipping is free of charge. No shipping charges will be added to orders using the standard shipping method.
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How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number. Tracking usually becomes active within 24–48 hours of dispatch. You can also check your order status on our Order Tracking page.
What is your return/exchange policy?
You have 30 days from the date of delivery to request a return or exchange. Items must be unused, unworn, in their original condition, with all tags and original packaging intact. Please note: the 30-day window covers the date you ship the item back to us, not just the date you contact us.
How long does it take to get a refund?
Once we receive and inspect your returned item, we’ll notify you of your refund approval. Approved refunds are processed within 1–3 business days and typically take 14 banking days to reflect in your account, depending on your bank or card provider.
Who pays for return shipping?
For standard (non-defective) returns or exchanges, the customer covers the return shipping cost. If the item is defective, damaged, or incorrect, we cover the return shipping instead.
How can I contact you if I have questions?
Email us at support@thejacketculture.com or call +44 117 980 3515. Our support team is available Monday–Friday, 8:30 AM–5:30 PM (UK Time).
