Privacy Policy

Last Updated: September 12, 2026

The Jacket Culture, operated by TONIC ARCHITECTURE LTD (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit or purchase from www.thejacketculture.com.

1. Who We Are

The Jacket Culture is operated by:

TONIC ARCHITECTURE LTD

Company Number: 08013164

Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom

Email: support@thejacketculture.com

Phone: +44 117 980 3515

For privacy questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Identity and Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products purchased
• Order number
• Order date
• Order value
• Delivery information
• Refund and return information
• Payment status

Payment card information is generally processed directly by our payment service providers. We do not normally store complete payment card details.

Technical Information

When you use our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Approximate location derived from technical information
• Website interaction information
• Pages viewed
• Referral information

Communications

If you contact our support team, we may retain records of your correspondence so that we can respond to your request and maintain appropriate customer-service records.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders.
• Process payments.
• Arrange delivery.
• Provide order and shipping updates.
• Handle returns, exchanges, cancellations, and refunds.
• Respond to customer-service enquiries.
• Prevent fraud and protect our website and customers.
• Maintain and improve website functionality.
• Understand how customers use our website.
• Provide marketing communications where permitted and where appropriate consent has been obtained.
• Maintain business, accounting, tax, and transaction records.
• Comply with legal and regulatory obligations.
• Establish, exercise, or defend legal claims.

4. Lawful Bases for Processing

Where UK GDPR applies, we rely on appropriate lawful bases for processing personal information, which may include:

Contract

We process information where necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting, regulatory, or other legal obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as fraud prevention, website security, customer service, website improvement, and business administration, provided those interests are not overridden by your rights.

Consent

Where required by law, we will rely on your consent, including for certain marketing or non-essential cookies.

You may withdraw consent where processing is based on consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning.
• Remember preferences.
• Understand website traffic.
• Improve website performance.
• Support relevant marketing or analytics activities where permitted.

You can manage cookies through your browser settings and, where available, our website cookie controls.

Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

• Payment processors.
• Courier and delivery providers.
• Fulfilment and logistics providers.
• Website hosting and technology providers.
• Analytics and security providers.
• Customer-support providers.
• Professional advisers where necessary.
• Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law.

Service providers are expected to process information appropriately and only for legitimate business purposes.

7. International Transfers

• Some service providers may process personal information outside the United Kingdom.
• Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data-protection law.

8. Data Retention

• We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
• Retention periods depend on the nature of the information and the reason it was collected.
• For example, order and transaction records may need to be retained for accounting, tax, legal, fraud-prevention, and regulatory purposes.
• When personal information is no longer required, we will delete it or anonymize it where reasonably appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information where applicable.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain marketing communications.

To exercise your rights, contact us at: support@thejacketculture.com

We may need to verify your identity before completing certain requests.

10. Marketing Communications

• If you receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe mechanism included in the communication or by contacting us.
• Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or important account/service information.

11. US Privacy Rights

• If you are a resident of a US state with applicable privacy legislation, you may have additional rights depending on the law applicable to you.
• These may include rights to access, correct, delete, or obtain certain information about personal data and to opt out of certain types of processing where applicable.
• We do not sell personal information for monetary consideration.
• Where applicable law gives you a right to opt out of the sale or sharing of personal information, you may contact us using the information below.
• We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Data Security

• We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
• However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Children’s Privacy

• Our website is intended for general consumers and is not knowingly directed at children.
• We do not knowingly collect personal information from children where prohibited by applicable law.
• If you believe that a child has provided us with personal information improperly, please contact us.

14. Third-Party Websites

• Our website may contain links to third-party websites or services.
• We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data-processing practices.
• The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions, data-rights requests, or concerns, contact:

Brand Name: The Jacket Culture

Operated by: TONIC ARCHITECTURE LTD

Company Number: 08013164

Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom

Email: support@thejacketculture.com

Phone: +44 117 980 3515

Support Hours: Monday–Friday, 8:30 AM–5:30 PM UK Time