Order Cancellation Policy
At The Jacket Culture, we process orders quickly to ensure timely delivery. However, we understand that circumstances can change. If you need to cancel your order, please review our policy below:
1. 24-Hour Grace Period (Full Refund)
- You may cancel your order for a full refund within 24 hours of receiving your order confirmation email.
- To cancel, please contact us immediately via email support and provide your Order Number.
2. Delayed Cancellation Requests
Since orders may be prepared, allocated, or processed for shipment shortly after being placed, cancellations made after the initial 24-hour window will incur processing fees:
- After 24 Hours: A 35% processing and restocking fee will be deducted from your eligible refund amount.
- After 48 Hours: A 50% processing and restocking fee will be deducted from your eligible refund amount.
3. Important Deadlines
- No Cancellations After 5 Days: We are unable to accept cancellation requests after five days from the date of order confirmation.
- Shipped Orders: Once an order has been dispatched from our facility, it cannot be canceled.
4. Already Shipped? No Problem!
- If your order has already been shipped, you may use our Return & Exchange Policy after delivery, subject to the applicable eligibility requirements and 14-day return window.
- Receive the product.
- Contact us to request return authorization.
- Ship the item back according to the return instructions provided by our support team.
- Once received and inspected, an eligible refund will be processed according to our Return & Exchange Policy.
Contact Us to Cancel
To ensure your request is processed before the applicable deadline, please reach out to us with your Order Number:
- Brand: The Jacket Culture
- Operated by: ARMANDO FUENTE2 LLC
- Email: support@thejacketculture.com
- Contact No: +17324065919
- Business Hours: Monday to Friday (9 AM – 5 PM PT)
