Shipping Policy
Last Updated: September 12, 2026
At The Jacket Culture, we aim to process and deliver orders as efficiently as possible.
1. Shipping Destinations
We currently ship to:
- United Kingdom
- United States
We do not currently ship to other countries unless a destination is specifically made available at checkout.
2. Order Processing
- Order Cut-off Time: 5:00 PM GMT
- Orders are normally processed within 1–3 business days after successful payment confirmation.
- Business days are Monday through Friday, excluding applicable UK public holidays.
- Orders placed after the daily cut-off time may be processed on the next business day.
3. Standard Shipping
Our standard estimated delivery timeframe is:
- Handling time: 1–3 business days
- Transit time: 5–10 business days
- Estimated total delivery time: 6–13 business days
- Shipping Charges: Free
Actual delivery times may vary depending on destination, courier operations, customs processing, seasonal demand, weather, and other circumstances outside our reasonable control.
4. Shipping Costs
Standard shipping is free of charge. No shipping charges will be added to orders using the standard shipping method.
- If any additional shipping charges apply to other shipping methods or specific orders, they will be clearly displayed at checkout before you complete your purchase.
5. Shipping Confirmation and Tracking
- After your order has been dispatched, you will receive a Shipping Confirmation Email.
- Where tracking is available, the email will include your tracking number and tracking information.
- Tracking information may take approximately 24–48 hours after dispatch to become active.
6. Taxes, Duties and Customs
- Any applicable taxes will be calculated or displayed at checkout where required.
- For UK orders, applicable UK taxes, including VAT where required, will be handled in accordance with the applicable tax rules and checkout configuration.
- For US orders, applicable sales taxes will be collected where required by applicable law.
- If an order is subject to import duties, customs fees, or other charges that are not collected at checkout, those charges may be payable by the customer.
7. Delivery Address
- Customers are responsible for providing an accurate and complete delivery address.
- Please check your address carefully before completing your order.
- We are not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.
- If a parcel is returned to us because of an incorrect address or unsuccessful delivery caused by customer-provided information, additional shipping charges may apply if reshipment is requested.
8. Shipping Restrictions
We currently do not ship to:
- P.O. Boxes
- APO/FPO addresses
unless such destination becomes specifically supported at checkout.
9. Delayed or Lost Packages
- If your order has not arrived within 5 business days after the estimated delivery date, please contact us at support@thejacketculture.com.
- We will review the tracking information and, where appropriate, contact the relevant carrier to investigate the shipment.
- Delivery investigations may take additional time depending on the carrier.
10. Events Outside Our Control
- We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, customs processing, courier disruption, strikes, natural disasters, public emergencies, or other unforeseen events.
- This does not affect any statutory rights you may have.
11. Shipping Support
Brand Name: The Jacket Culture
Operated by: TONIC ARCHITECTURE LTD
Company Number: 08013164
Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom
Email: support@thejacketculture.com
Contact Number: +44 117 980 3515
Support Hours: Monday–Friday, 8:30 AM–5:30 PM UK Time
Typical Response Time: Within 24 hours
