Terms and Conditions

Last Updated: September 12, 2026

Welcome to The Jacket Culture. These Terms & Conditions govern your use of www.thejacketculture.com and your purchase of products from our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

The Jacket Culture (“we”, “us”, “our”) is operated by:

TONIC ARCHITECTURE LTD
Company Number: 08013164
Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom
Email: support@thejacketculture.com
Phone: +44 117 980 3515
Support Hours: Monday–Friday, 8:30 AM–5:30 PM UK Time

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights or interests of others.

You must not:

• Use the website for unlawful, fraudulent, or malicious purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with or disrupt the operation or security of the website.
• Upload or transmit harmful, malicious, or unlawful material.
• Use website content without our permission where such use is not permitted by law.

We reserve the right to suspend or restrict access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, and other information are accurate.

However:

• Colours and textures may appear differently depending on your device or screen settings.
• Product photographs are provided for illustration and may contain minor differences from the physical product.
• Product availability may change without notice.
• We may correct errors or update product descriptions, specifications, pricing, or availability where necessary.

Nothing in this section affects your statutory consumer rights.

4. Prices and Currency

• Prices are displayed in the currency applicable to the customer’s selected shipping location or region.
• Where available, prices will be displayed in USD ($) only.
• The currency shown at checkout is the currency in which your order will normally be charged.
• Any applicable shipping charges, taxes, or other mandatory charges will be displayed at checkout before you complete your purchase.
• If we discover a genuine pricing error after an order has been placed, we will contact you as soon as reasonably possible. Where legally permitted, we may cancel the affected order and provide a full refund of any amount already paid.

5. Orders

• When placing an order, you confirm that the information you provide is accurate and complete.
• An order is subject to product availability and successful payment authorization.
• After placing an order, you will receive an order confirmation email containing your order details.
• Receipt of an order confirmation does not prevent us from cancelling an order where cancellation is permitted under these Terms, including where there is a genuine pricing or stock error, suspected fraud, or another legitimate reason.
• If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Payment

• We accept the payment methods displayed at checkout.
• Payments are processed through secure third-party payment providers. We do not normally have access to or store your complete payment card details.
• You authorize us and our payment providers to process the payment required for your order.
• We may carry out reasonable payment and fraud-prevention checks before an order is dispatched.

7. Shipping and Delivery

• We currently ship to the United Kingdom and the United States.
• Orders are normally processed within 1–3 business days after successful payment confirmation.
• Our standard estimated transit time is 5–10 business days, resulting in an estimated total delivery time of approximately 6–13 business days.
• Delivery estimates are not guaranteed dates. Delays may occur because of circumstances outside our reasonable control, including courier delays, customs processing, severe weather, public holidays, or other logistical disruptions.
• Full information is provided in our Shipping Policy.

8. Returns, Exchanges and Refunds

• Our Returns & Exchange Policy explains the applicable return, exchange, and refund procedures.
• Nothing in our policies is intended to exclude or restrict any statutory consumer rights that cannot lawfully be excluded or restricted.
• For UK customers, statutory cancellation rights applicable to online purchases will apply where required by law.
• Full information is provided in our Return and Exchange Policy .

9. Intellectual Property

• Unless otherwise stated, the content on this website, including text, product photography, graphics, logos, branding, layout, design, and other materials, belongs to or is used lawfully by The Jacket Culture and/or TONIC ARCHITECTURE LTD.
• You may not reproduce, distribute, modify, copy, publish, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

10. Website Availability

• We aim to keep our website available and operating correctly but do not guarantee that the website will always be uninterrupted, error-free, or available.
• We may temporarily suspend or modify parts of the website for maintenance, security, upgrades, or other operational reasons.

11. Limitation of Liability

• Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that applicable law does not permit us to exclude.
• Subject to the above, and to the maximum extent permitted by law, we will not be responsible for indirect or consequential losses that arise from your use of the website or products.
• Nothing in these Terms affects your statutory consumer rights.

12. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances outside our reasonable control, including natural disasters, severe weather, strikes, courier disruption, customs delays, government restrictions, technical failures, or other events beyond our reasonable control.

13. Changes to These Terms

• We may update these Terms & Conditions from time to time.
• Any updated version will be posted on this page with a revised “Last Updated” date.
• Changes will not affect rights that have already accrued before the revised terms take effect, unless otherwise required or permitted by law.

14. Governing Law

• These Terms are governed by the laws of England and Wales.
• Where legally permitted, disputes relating to these Terms will be subject to the courts of England and Wales.
• Consumers may also have mandatory rights under the laws of their country or state that cannot be excluded by these Terms.

15. Contact Us

Brand Name: The Jacket Culture

Operated by: TONIC ARCHITECTURE LTD

Company Number: 08013164

Registered Office: 2nd Floor South, One Castle Park, Tower Hill, Bristol, BS2 0JA, United Kingdom

Email: support@thejacketculture.com

Phone: +44 117 980 3515

Support Hours: Monday–Friday, 8:30 AM–5:30 PM UK Time